At euroloo, we have always looked for ways to improve customer experience and streamline processes. Thatβs why we have launched the Scan Service Request QR Code Project! This initiative makes it easier than ever for our customers to request services, collection ETAs, or repairs, ensuring seamless communication and faster responses.
Whatβs New?
We have introduced a depot-wide QR code sticker campaign. These handy QR codes are placed inside every toilet (except for event toilets), allowing customers to scan and submit service requests with just a few taps on their phones.
How It Works
The process is simple:
- Scan the QR Code: Customers scan the code using their smartphone.
- Fill Out the Form: A quick online form appears for them to detail their service request.
- Submit: Once submitted, our team takes it from there, ensuring swift action.
Streamlining Service for Your Team
This feature has been designed with busy builders, site managers, and office-based buyers in mind. Itβs a game-changer for teams on the ground, who no longer need to waste time making multiple phone calls or relaying messages back to the office. Instead, they simply scan the QR code from their phones, and the request is complete.
And rest assured, no unexpected charges are incurred for any service visits. This system simplifies your day without adding complications!
QR Sticker Placement
To ensure consistency and usability, stickers are placed:
- 1 inch in from the bottom and right side inside the toilet.
This clear positioning makes the QR code easy to spot and use.
Promoting the New Feature
We have ensured a smooth rollout by actively promoting this enhancement:
- Our admin and customer service teams are informing customers about this new feature.
- During deliveries and service visits, our team explains the QR code system to customers and highlights its convenience.
Why This Matters
This initiative is about making life easier for our customers and improving how we deliver service. By reducing the steps needed to request assistance, we have ensured a more efficient and user-friendly experience for everyone involved.
