1) I have restricted access to where I need the unit. What can I do?

London sites often have narrow alleyways, tight gates, courtyard access, or limited turning space. In these cases, a
restricted access toilet or
mini portable toilet can be a better fit than a standard unit.
If you can, measure the narrowest point of access (gate width / alley width) and tell us whether there are steps, lifts, or steep ramps.

2) Where can the unit be positioned so it can be serviced?

Servicing requires practical vehicle access and a safe working area. As a rule, the unit should be placed where it can be reached without obstructing the public,
and where our service team can work without unsafe manual handling. If your preferred location is deep within a site, we’ll advise the closest workable alternative.
A simple photo of the access route or a quick sketch plan helps.

3) What if the road has parking controls, permits, or timed loading?

This is common across London boroughs. If there are delivery or servicing time windows, permit requirements, or loading restrictions, let us know up front.
We’ll plan the most workable approach and minimise avoidable failed visits.

4) What’s included in weekly servicing?

Your hire includes a weekly service visit to keep the unit in working order. For larger teams, high-footfall sites, or longer hire periods,
we can also discuss increased service frequency where required.

5) Do you supply welfare units in London as well?

Yes. If you need combined welfare (toilet + washing + canteen space) for site compliance and workforce welfare, see
welfare unit hire.
If you tell us how many people will be on site and whether you have any water/power constraints, we’ll point you to the most suitable configuration.

6) How do I stay compliant with workplace welfare requirements?

Requirements vary depending on site type, workforce size, and site set-up. Most customers want confidence they have the right facilities in place and a servicing plan that
keeps them that way. If you share the basics (headcount, type of works, duration), we’ll guide you towards a sensible hire option.

7) Do all portable toilets look like the standard construction units?

No. We supply a range of options depending on the environment and expectations. For example, you can review:
premium portable toilet hire,
hot wash portable toilet hire,
or mains connected portable toilet hire.
If you tell us the setting (site, retail, public-facing, etc.), we’ll recommend the right match.

8) Do you service units with your own team?

Yes – servicing is delivered by our uniformed service team, as part of the hire and ongoing service schedule.
If your site has strict access procedures (sign-in, inductions, security), tell us early so the servicing plan is realistic.

9) What information do you need to give an accurate quote?

• Site postcode (London)
• Hire duration (start date and expected end date)
• Access constraints (narrow access, gated areas, timed delivery)
• Preferred position for the unit (and whether it’s public-facing)
• Expected site usage (small team vs higher footfall)

10) Can the unit be moved after delivery?

It can, but moving a unit after delivery can affect service access and can create avoidable issues if the new position isn’t serviceable.
If you need it moved, contact us first and we’ll advise the safest workable option.